Refund policy
Every TeePrank item is printed to order in the USA. Because nothing is made until you order it, our refund policy covers problems with the item itself.
Damaged, misprinted or wrong item
If your order arrives damaged, defective, misprinted or not what you ordered, contact us within 14 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back.
What we can't take back
- Size, colour or change of mind: each item is made for you, so we can't accept returns or exchanges for these reasons. Please check the size chart before ordering; it lists the flat measurements of every garment.
- Personalized items (a name, year or other text you added) are final sale, unless they arrive damaged, misprinted or wrong.
- Items damaged after delivery, for example by washing or drying against the care label.
Lost or late parcels
If tracking stops moving or shows delivered but nothing arrived, contact us within 14 days of the expected delivery date. We will open a claim with the carrier and send a replacement or a refund once it is confirmed lost.
Changing or cancelling an order
If your order has not gone to print yet, we can usually change or cancel it. Write to us with the order number as soon as possible. Once an item is printed, it can't be cancelled.
How refunds are paid
Refunds go back to your original payment method. We send them as soon as the problem is confirmed; your bank or card issuer may take 5 to 10 business days to show it.
How to reach us
Use the contact page or email us with your order number.
Nothing in this policy limits any rights you have under the consumer laws of your country.